Train operator LNER is urging its customers to remain vigilant after a cyber-attack on a third-party supplier exposed some passenger contact details and journey records. However, the company has assured that no payment data was accessed in the attack.
In a statement released by LNER, the company expressed their concern over the incident and emphasized the importance of taking proactive measures to safeguard personal information.
“We understand how concerning this incident can be for our customers and we want to assure you that we are taking all necessary steps to address the situation,” said David Horne, Managing Director of LNER.
The cyber-attack, which occurred on June 4, targeted an external supplier that had access to passenger data. The compromised information includes names, email addresses, phone numbers, and journey details of LNER customers who have made bookings between June 10, 2019, and June 8, 2021.
LNER has already reached out to impacted customers through email and advised them to be cautious of any suspicious communications that may result from the breach. The company has also reported the incident to the Information Commissioner’s Office (ICO) and the National Cyber Security Centre (NCSC) for further investigation.
“We take the security and privacy of our customers very seriously and we are conducting a thorough investigation to understand how this happened and to prevent similar incidents from occurring in the future,” said Horne.
LNER has also provided a dedicated helpline for customers to seek assistance and support if they have been affected by the attack. Additionally, the company has taken immediate steps to review and enhance their security measures to prevent any future breaches.
The incident serves as a reminder of the growing threat of cyber-attacks and the importance of being vigilant in protecting personal information. LNER has advised customers to regularly change their login passwords and to be cautious of suspicious emails or calls asking for personal details.
“We want to assure our customers that their safety and security are our top priority and we are committed to taking all necessary steps to protect their personal information,” said Horne.
This unfortunate incident highlights the need for companies to have robust security measures in place to safeguard their customers’ data. LNER has assured that they are constantly reviewing and improving their security protocols to prevent any such incidents in the future.
LNER has also taken this opportunity to remind customers to be vigilant when sharing personal information online and to report any suspicious activity to the appropriate authorities.
In conclusion, LNER is taking swift and decisive action to address the cyber-attack and ensure the safety of its customers. The company is urging its customers to remain vigilant and follow their precautionary measures to safeguard their personal data. With the increasing threat of cyber-attacks, it is crucial for individuals and companies to prioritize the security of personal information. LNER’s prompt response to this incident is a testament to their commitment towards protecting their customers’ sensitive data.
